|ATTN: For support you must first follow the troubleshooting steps for your model streamline box and if you are still having trouble after following all the steps, then fill out the Support Trouble Ticket Form Below & a tech will contact you to resolve your issue. Please also try the Search Box on the top right of our website for finding answers.|
If you are having trouble, these simple Troubleshooting steps will fix about 99% of StreamLine issues;
- Power off your StreamLine TV Box & Then Power it back on.
(Hold the power button on the remote for 3 seconds & then Tap ok on shutdown – if you are using the mini keyboard press Fn & Enter)
*note: if you hold ok on shutdown it will put the box into safe mode, to get back out of safe mode, restart again)
- AFTER the box is powered back on, wait for 1 minute & then
Install the latest pack even if you already have it installed & be sure to leave the Check Mark in “Clear Cache & Data”
Take note of how long the Download part of the install takes (it will say Downloading)
Do a Speed Test StreamLineTV.com/speed-test/
(required for all trouble tickets regarding buffering or streaming issues)
- If your Time / Date is wrong, that means you don’t have a good internet connecting or are not connecting. Unplug your Modem / Router & Power off the streamline box, plug your modem back in, wait 2 minutes & then turn the streamline box back on & check your internet connection and speed using the speedtest app
- If you tried all that & it is still not working Click the Link for Your Correct StreamLine Model from the list below.
If you are still having problems after following the troubleshooting guide for your model, please fill out the contact form below to open a trouble ticket for for support.
Trouble Ticket Form