At StreamLine, our customers come first.
If you have any questions, technical issues, or need any help at all, we are here for you.

Our office hours are Mon – Fri.  12pm – 8pm. PST.    Thank you for being our customer.

If you are having trouble, these simple Troubleshooting steps will fix about 99% of StreamLine issues;

  1. Power off your StreamLine TV Box & Then Power it back on.
    (for the LT2 or LT3 you must Hold the power button on the remote for 3 seconds & then click on shutdown – if you are using the mini keyboard press Fn & Enter)
  2. Be sure you have installed the Latest Pack
    If you have, Try re-installing the latest pack – Be sure to “Clear Cache & Data” if you keep having trouble.
  3. If your Time / Date is wrong, that means you don’t have a good internet connecting or are not connecting. Unplug your Modem / Router & Power off the streamline box, plug your modem back in, wait 2 minutes & then turn the streamline box back on & check your internet connection and speed using the speedtest app
  4. If you tried all that & it is still not working Click the Link for Your Correct StreamLine Model from the list below.

(The model number is located on top of your StreamLine device)
SXII – SLT – LT2 – LT3

 If you are still having problems after following the troubleshooting guide for your model, please fill out the contact form below to open a trouble ticket for for support. 

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