How-to for the LT3

Things to do before contacting Support.

  1. Power off your StreamLine TV Box & Then Power it back on.
  2. Be sure you have installed the Latest Pack
    If you have, Try re-installing the latest pack & be sure to leave the Check Mark in “Clear Cache & Data”
  3. If your Time / Date is wrong, that means you don’t have a good internet connecting or are not connecting. Unplug your Modem / Router & Power off the streamline box, plug your modem back in, wait 2 minutes & then turn the streamline box back on & check your internet connection and speed using the speedtest app
  4. Do a SpeedTest by logging into the Google Play Store from the home page and install the app – The App will then be located in “My Apps” after install.
  5. If you are still having trouble after following these steps, please fill out a support ticket on the support page, here.

How do I reset the Google Play Store – LT2 or LT3

How do I reset the Google Play Store – LT2 or LT3 If you are having trouble with opening the Google Play Store on your LT2 or LT3, Follow this video to remove any updates that may have failed to finish installing & are causing the Play Store

No Sound – No Volume

Having Trouble with No Sound / No Volume 

There are 3 Volumes

  1. The one for your TV
  2. The one on the volume keys on the remote & keyboard
  3. and also, the + & – keys on ANY Keyboard
    * There may also be a picture of a Speaker Up & Down next to the controls during a movie or show playback, that’s the same as the + & – keys

Here’s a picture of the last 2

The Date and Time are wrong.

If the Date / Time are incorrect on the screen, you are not connecting to the internet.
The StreamLine TV Box uses the Internet for everything, including the Time & Date, if your Time and Date are wrong, this means the StreamLine TV Box’s Internet connection is not connecting.

Fix the internet problem & then everything should be fine, be sure to restart the streamline box too.


  • Press the Home button on the remote or keyboard & Look at the Top Right corner, do you see 2 computers or a WiFi symbol?
    If not, you are not connected to the internet Router.
     – If you do, then your internet connection is out or the wi-fi signal is week or has interference.
  • Click the Settings icon on the lower right corner & click your connection (May be located under Network)
  • Restart your internet router by Unplugging the power to the router, waiting 30 seconds & then plug it back in.
    Then Hold the Power button on the StreamLine Remote for 3 seconds & click shutdown, if the Blue LED turns off or turns Red it is off.
    Now press the power button again – You should see the StreamLine Logo flashing on your screen for at least 20 seconds or more, if not your box did not turn off, unplug it & plug it back in.
    Once it is restarted, try your connection again.