How-To for the StreamLine LT2

Things to do before contacting Support.

  1. Power off your StreamLine TV Box & Then Power it back on.
       Using Remote: Hold the Power button for 3 seconds & then tap ok when the “Power Off” options appears
       Using keyboard (restart only): Press ctrl – alt – delete (or Fn & Enter on the StreamLine mini keyboard)
  2. Be sure you have installed the Latest Pack
    If you have, Try re-installing the latest pack – Be sure to “Clear Cache & Data”
  3. Be sure your software is Up-To-Date with the AppLoader
  4. If your Time / Date is wrong, that means you don’t have a good internet connecting or are not connecting. Unplug your Modem / Router & Power off the streamline box, plug your modem back in, wait 2 minutes & then turn the streamline box back on & check your internet connection and speed using the speedtest app
  5. Do a SpeedTest using the SpeedTest App located in “My Apps”
  6. If you are still having trouble after following these steps, please fill out a support ticket on the support page, here.

How do I Factory Reset the LT2 or LT3


This will completely reset the LT3, Erase Everything & Put it back to Factory Defaults
Go to Settings > Storage & Reset > Factory Data Reset > Factory Data Reset > Erase Everything
Then wait for No Less than 10 minutes for all background processes to complete

After you reset the box you will need to do the activation setup again.
If you are on Disclaimer 16, YOU MUST follow the correct video, linked below.

Activation Video for Disclaimer 16

Activation Video for Disclaimer 17

Here is a Video Walk-thru of the reset

How to find a TV Show or Movie

Now that you have everything up and running, here are a few short videos to help you get started and find what you’re looking for – Which add-ons are best and how they work to find Movies and TV Shows 

Here are a few videos on How To Find TV Shows & How To Find Movie

Here are a list of some of our customers favorite apps.
These are by no means the only apps that work.

Also keep in mind that the apps change frequently, so we rely on your feedback to keep everyone updated asap of any changes or new info!

Once you click on an app, choose movies or tv shows, then go to most popular, featured, People Watching, or do a search…

If the source is slow, low quality or broken, try another source or maybe another add-on.


LT2 & LT3 Troubleshooting Video


How do I Activate the LT2

Go to the LT2 Activation page,


How do I reset the Google Play Store – LT2 or LT3

How do I reset the Google Play Store – LT2 or LT3 If you are having trouble with opening the Google Play Store on your LT2 or LT3, Follow this video to remove any updates that may have failed to finish installing & are causing the Play Store

No Sound – No Volume

Having Trouble with No Sound / No Volume 

There are 3 Volumes

  1. The one for your TV
  2. The one on the volume keys on the remote & keyboard
  3. and also, the + & – keys on ANY Keyboard
    * There may also be a picture of a Speaker Up & Down next to the controls during a movie or show playback, that’s the same as the + & – keys

Here’s a picture of the last 2

The Date and Time are wrong.

If the Date / Time are incorrect on the screen, you are not connecting to the internet.
The StreamLine TV Box uses the Internet for everything, including the Time & Date, if your Time and Date are wrong, this means the StreamLine TV Box’s Internet connection is not connecting.

Fix the internet problem & then everything should be fine, be sure to restart the streamline box too.


  • Press the Home button on the remote or keyboard & Look at the Top Right corner, do you see 2 computers or a WiFi symbol?
    If not, you are not connected to the internet Router.
     – If you do, then your internet connection is out or the wi-fi signal is week or has interference.
  • Click the Settings icon on the lower right corner & click your connection (May be located under Network)
  • Restart your internet router by Unplugging the power to the router, waiting 30 seconds & then plug it back in.
    Then Hold the Power button on the StreamLine Remote for 3 seconds & click shutdown, if the Blue LED turns off or turns Red it is off.
    Now press the power button again – You should see the StreamLine Logo flashing on your screen for at least 20 seconds or more, if not your box did not turn off, unplug it & plug it back in.
    Once it is restarted, try your connection again.

Delete Cache & Packages 2017

Remember, Your StreamLine TV Box is a Specialized Computer and needs to have the Cache cleared often too.

The Star, next to the power icon on the lower left corner, used to have Delete My Cache & Delete Packages
It is done Automatically now!
So now you can just use the star for Favorites 🙂



Comcast Supplied Router?
Comcast (xfinity) is known to limit the number of connected devices on their routers (5 – 7 depending on router)
Not to mention the quality of Rented Refurbished routers they supply.
Did you know you can Buy your own modem & router and stop renting the devices from them!?
This will save you $120 or more per year, Plus Supercharge your home network!
Comcast Compatible Modems Just be sure to get something that is good quality. Motorola / Arris modems are nice
You will also need a Router, We recommend using an AC Router, the higher the number the better the range
Netgear AC 1200 – AC 1900 routers are awesome & can be purchased at local stores or online for under $100
The Better your Internet & Router the better your streams!

Press the Power Button on the StreamLine TV Box remote – The Blue light on the box will turn red or off when the box is off.
Press the Power Button again & the light will turn blue, the StreamLine TV Box is now starting.
This will solve most problems.

Speed Test

Do a Speed Test from the StreamLine TV Box to test your connection

  1. Go to the Main Launcher window by pressing the Home Button
  2. Select “My Apps” Press the down arrow on your remote control or keyboard
  3. to go down the list and locate Speed Test from the Alphabetized list of installed apps.

NOTE: If you see a Mouse Pointer when pressing the down arrow,
Disable the Mouse on the remote, you need it to be in Normal mode, not mouse mode.
(Learn more about the Remote & Keyboard Here)

To do a Speed Test from your computer you can Click Here

NOTE: If you are unplugging the box, always be sure to power it down properly before unplugging it.
To Power Down: Press the Power Button & wait for the light to turn Red or turn Off.
Once the light is Red or Off, If you Press the Power Button again the light will turn blue & the box will turn back on.


If you are still having problems, Try another App.

EXAMPLE: If you are using and add-on such as Exodus and can not get a TV Show to work, Try using Prime Wire, One Channel, TV4Me, or any of the other TV Show Add-ons.
Sometimes certain apps may be waiting on or in need of an update, so trying another app will often work.
Thats why we supply so many apps pre-installed on our boxes & update the pack often!
Remember, you can always select Add-ons to see the full list of installed Apps

You can also go to the main screen & then select the Power Button next to the Star in the lower Left corner. After 10 seconds all updates will be applied and you will be returned to the Main Launcher Window. Go back to the movies section and try again.

Be sure to check the News and Updates section or our FB page for any news, updates, and changes.